Refund policy

We want you to be happy with Ascope. If it isn't right for you, you can get a full refund within 14 days of your purchase.

How to request a refund

1. Email [email protected] within 14 days of the payment you'd like refunded.
2. Use the email address you bought with, or include your order number from the Polar receipt.
3. That's it. You don't need to give a reason, though we'd love to hear how we could do better.

We usually reply within one business day. Refunds go back to your original payment method through Polar; depending on your bank it can take 5–10 business days to appear.

What the guarantee covers

• Your first purchase of Ascope Pro Monthly or Pro Yearly.
• Subscription renewals, if you request the refund within 14 days of the renewal charge.

When a refund is issued, the license key is revoked and Ascope stops tracking until a new license is activated. Your apps, keywords and ranking history stay on your Mac.

Cancelling

You can cancel your subscription at any time from the customer portal. After cancelling, Pro stays active until the end of the period you've already paid for, and you won't be charged again.

Payments

Payments are processed by Polar, which acts as our merchant of record and handles sales tax and VAT.

Contact

Questions about billing? Email [email protected].